Shipping & Returns
How orders get to you and what happens if something is not right. Being finalized alongside our online store.
Order processing
Our online store is still being set up. Once it is live, orders placed on business days are prepared at our Mary Esther location and handed to the carrier as quickly as we can manage. Processing times and carrier options will be shown at checkout. [Client to confirm processing window and carriers.]
In-store pickup
We intend to offer pickup at 251 Mary Esther Blvd, Suite A8. Until online pickup is switched on, call the store and we will hold an item at the counter for you. [Client to confirm pickup availability and hold period.]
Returns and exchanges
If an item is unopened and in resalable condition, bring it back with proof of purchase and we will exchange it or refund it. Because supplements are consumable products, opened items generally cannot be returned for health and safety reasons. If a product arrived damaged or is not what you ordered, contact us and we will make it right. [Client and counsel to set the exact return window and conditions.]
Damaged or incorrect orders
Contact us with your order number and a photo within a reasonable time of delivery and we will replace the item or refund it. [Client to confirm the reporting window.]
Not sure where to start?
Come in and tell us your goal, or send us a message. Either way you get a straight answer and no pressure.